Contact us
Mailing Address
EverSmoke
1269 N Wood Dale Rd
Wood Dale, IL 60191
South Beach Java, L.P.
Reg. Nr. SL8694
Suite 1
78 Montgomery Street
Edinburgh, Scottland EH7 5JA
Call Toll Free (USA): 1-800-856-EVER (800-856-3837)
Mon-Fri: 8am - 10pm EST
Customer Service
For customer service:
service@EverSmoke.com
General
General inquiries:
service@EverSmoke.com
Website issues:
webmaster@EverSmoke.com
Business
Affiliate inquiries:
affiliates@EverSmoke.com
Wholesale & Retail inquiries:
wholesale@EverSmoke.com
Marketing:
bizdev@EverSmoke.com
Public relations:
press@EverSmoke.com
30-Day money-back guarantee
We value our customers and want you to be fully satisfied with every item that you purchase from EverSmoke. If for any reason you are not satisfied with your purchase, we offer a 100% Money Back Guarantee on any product (except cartridges). You may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping and handling charges. Our customer service department will be happy to assist you with your refund request and can be reached at 1-800-856-EVER, we will provide you with a Return Merchandise Authorization (RMA) number for your return. We will continue to strive to make EverSmoke your first choice for all your electronic cigarette needs. We not only pride ourselves on excellent products, but also our superior customer service.NOTE: All returns MUST be accompanied by a valid RMA number, be in good condition, include all items, parts and accessories to ensure full credit. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements. Due to potential health risks, we cannot accept returns on cartridges.
Shipping
For your convenience once your order has been packed and ready to ship, you will
be emailed a tracking number, which will enable you to track your shipment online.
All standard orders ship by the next business day (excluding weekends and holidays).
Once your order is shipped it will take approximately 5-7 days to be delivered unless
you selected an expedited shipping method.
NOTE: Delivery to AK and HI may take up to 2 weeks.
International shipments
EverSmoke welcomes international customers and can ship worldwide. International delivery can take from 7 to 30 business days to arrive, depending upon the country being shipped to. We are extremely experienced with shipping electronic cigarette products and accessories internationally. Unfortunately, no matter how versed the shipper, delays do sometimes occur at the hands of national customs agencies.
Although we ship orders all over the world and seldom experience any delivery issues, please be advised that a few nations have placed restrictions on the importation of electronic cigarette products. At your request, we will ship anywhere; however we cannot take responsibility for packages seized by customs. We abide by the laws of the countries where we physically operate, but it is your responsibility to know the laws in your home country.
Order status
Upon the completion of your EverSmoke order, you will receive an email confirming your order including your confirmation number. You will then receive an additional email when your order has been packed and shipped along with tracking information if applicable.
If you chose to create an EverSmoke account during your purchase, you can check your order status anytime by simply clicking on the "Login" link in the navigation bar at the top of every page. From there, you will be able to view information regarding your order. Please allow at least 24 hours for tracking information to be updated in our system.
All of our orders are sent out with traceable Delivery Confirmation Service. If your order has not arrived within the specified timeframe, please call customer service at 1-800-856-EVER so that we can investigate the matter and send you a replacement shipment if necessary.
Lifetime replacement warranty
Our Lifetime Replacement Warranty is another reason why EverSmoke is one of the
most trusted e-cigarette products on the market today. For our current EverSmoke
Home Delivery Program Members, we offer a Lifetime Replacement Warranty.
That's right, we stand behind every product we put our name on! Should anything
happen to your purchase while you are a current member, simply contact us and we'll
replace the item absolutely FREE, you will only be charged a minimal shipping and
handling charge. We are solidly committed to having only satisfied customers.
NOTE: This Lifetime Replacement Warranty only applies subject to
normal product use.
1 year replacement warranty
We offer a 1 Year Warranty for customers who have opted not to join our EverSmoke Home Delivery Program. Should anything happen to your products during the 1 year period from the date of purchase, simply contact us and we'll replace the item absolutely FREE, you will only be charged a minimal shipping and handling charge.
NOTE: This 1 Year Warranty only applies subject to normal product use.
How does the eversmoke membership work?
EverSmoke Membership with Auto-Delivery entitles its members numerous benefits as well as convenience. Some of the Membership Benefits include:
- Lifetime Replacement Warranty on all products
- 20% off of all cartridge refills purchased through the Home Delivery Program
- Exclusive discounts and sales reserved only for EverSmoke Members
- Assurance that each month you will receive your monthly supply of cartridges conveniently and consistently delivered to the comfort of your home.
